Booking Information
HOW TO BOOK
1. To book your holiday please contact us on 0118 9627874 or
complete our enquiry form to
reserve your accommodation. 2. We
can also arrange your car hire at competitive prices, please enquire 3. Once accommodation has been reserved we will forward a booking
form or it can be downloaded in PDF format using link (booking
form). If booking more than 8 weeks before departure please return completed
booking form with your deposit cheque payable to Su Casa Holidays Ltd 4.
If
booking less than 8 weeks before departure please send completed booking
form with cheque payable to Su Casa Holidays Ltd for the full amount
plus security/key deposit ~ see below for details. DEPOSITSAccommodation
– 25% of total rental Car hire – No deposit required if booked with accommodation, otherwise £25
SECURITY/KEY DEPOSITS Apartment Accommodation ~ A deposit of £100 is required for apartment accommodation payable by a separate cheque with ban guarantee number on reverse when you pay your final balance. This cheque will only be cashed in event of a claim. Claims
against this deposit will only be made in the event of non-return of
keys, damage caused other than by fair wear and tear or for excessive
cleaning. We urge Clients to notify any such damage to us immediately. BOOKING INFORMATION
Availability
- Our
accommodation is available for weekly rental as detailed on our
website and/or brochure. For certain properties special reduced rates for long
term bookings (over 4 weeks) may be available ~ please enquire. Cleaning
- Your
accommodation will be cleaned and prepared for your arrival and a weekly
cleaning and linen change is included in the weekly rental for bookings
of more than 2 weeks. Facilities - All our apartments and villas are equipped with bed
linen and towels but please bring your own beach/pool towels. The
description of each property in our brochure and/or website outlines the
facilities that are available at each property. In certain circumstances not all these facilities may be available. Cots/Z-beds
- Cots
and Z-beds can be arranged for most of our properties, for which there
may be a charge. Currency
- We
accept payment in Sterling or Euro; please call for current exchange
rate
BOOKING
CONDITIONS
Su
Casa Holidays Limited is a travel agent providing accommodation, car
hire and other sundry services for you from a number of service
providers. Bookings: Bookings
are accepted, subject to availability. The Lead Name will receive all
documents and information regarding the holiday and will be responsible
for the full cost of the holiday. On receipt of the deposit your booking
will be made and a Confirmation and Invoice sent.
Payment: You
must pay a non-refundable deposit of 25% of total rental for
accommodation. You must pay the balance of your holiday cost at least 8
weeks before the date of departure. If you book within 8 weeks of
departure payment will have to be made in full.
Accommodation: Su
Casa acts as agent for property owners and managers and a contract will
be taken out with the owner/management company providing the
accommodation. Terms and conditions may apply. Key/security deposits are
required for all accommodation. All our accommodation is privately
owned, hence none of our villas or apartments are identical and reflect
the preferences of the different owners.
Car
Hire: Su
Casa acts as agent for the hire company and a contract will be taken out
with the car hire company supplying the car. Clients will be subject to
the terms and conditions of that contract and the laws of the country in
which rental has taken place. The car hire provider’s terms and conditions will apply. Cancellation/changes:
If
you want to cancel the holiday you must send cancellation instruction in
writing signed by the Lead Name. Cancellation takes effect on the date
we receive your written cancellation instruction. Cancellation charges
vary according to how close the cancellation is to the departure date.
If you have to cancel for a reason covered by your insurance policy you
should be able to recover your cancellation charges. The table below
indicates how cancellation charges are calculated for accommodation: Period before departure of
Cancellation charge as a % of cancellation notice received
total holiday cost
More than 42 days
Deposit only 42 days - departure day
100% unless accommodation is re-let
In certain cases the service
provider may apply cancellation charges. If you want to make any
changes to your holiday we will try to meet your requests wherever
possible. There will usually be a charge for any changes. Travel Insurance: It is a condition of any booking that you take
out adequate travel insurance.
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